All products that are sold by Lanopearl Shop must be:
- fit for all the purposes for which goods of that kind are commonly supplied
- acceptable in appearance and finish
- free from defects
If there is a problem with a product you have purchased at Lanopearl Shop and you seek to return the product within a reasonable time after purchase, you can choose between an exchange, repair, replacement or refund.
This includes when a product is:
- incorrectly described
- different from a sample shown
- not of an acceptable quality.
It does not include situations when the product is damaged through misuse or you simply changed your mind.
Where the product was purchased as part of a bundled offer, all products within the bundle must be returned.
Where to return your item
You should contact our website and ruturn to Online Shop.
Once it has been returned, our staff will either assess the cause of the problem at or arrange for the manufacturer to do so. If we are able to and you would like us to do so, we will request that the manufacturer repair the product for you. We will only do this if we think that the manufacturer can perform the repair within a reasonable period of time. If the product is not able to be repaired in a reasonable time, you can choose a refund or replacement.
Proof of purchase
To ask for an exchange, repair or refund, you will need to prove that you purchased the product at our website you are seeking to return the item to. If you can’t provide your receipt, another form of proof of purchase will be required, such as a credit card statement, which clearly shows that the purchase is from Lanopearl Shop.
If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.